Purchases are shipped from our warehouse by reputed courier agencies. Please allow the following number of days from receipt of your order.
Once your order is confirmed, we will send you a payment receipt via email and SMS. The receipt will include information such as customer name, product name, price of the product, date of arrival, and the payment status as in, payment successful.
Along with the confirmation message, we will send you an order tracking number and link. Using that, you can track your product once we dispatch it.
“We” accept any mode of transaction for payment that includes credit/debit cards, prepaid cards, Bank transfers, E-wallets, mobile payments, and cash on delivery. You will receive the payment receipt via mail or SMS for every successful payment.
The confirmed order will only be delivered to the registered address by the customer. If you change the registered address after confirming, it does not make any changes to the confirmed order. So, it is advised to change the delivery address before confirming the order.
In case of unavailability of customers on the registered address, the third-party delivery services shall follow their policy.
Orders received after 5 pm will be processed the next business day. If changes occur within our supply chain due to peak periods, high volume of orders, holidays, or as a result of COVID-19, we will update the processing time to reflect it.
We “Velli Herbals” are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you find any items damaged, opened, lost in transit, or other issues or any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.
please contact the customer service of Velli Herbals via,
Ph no: +91-8925315551
Note: If you are not satisfied with our product or services and want to refund the product, please read the return & refund policy of Velli herbals before applying for a refund.